A small slip in communicating can cost the company a project, or cause a challenge in an ongoing relationship. The corporate world is aware that mistakes will and do happen. However, issues can be resolved easier when communication lines are clear and unambiguous. Clarity in communicating is a key attribute for success when we communicate within teams, across teams, and with clients and other stakeholders..

  • Can misunderstandings be avoided?
  • Can conflicts be resolved over the mail, or should they be resolved face-to-face?
  • What should we do when we have to address issues that are challenging?
  • What is the best way to communicate?
  • Are there specific rules of engagement?
  • What are the norms of Manners and Etiquette in official correspondence?